Customer Service

Three Quick and Easy Solutions - We're Here to Help You!

Call the Deborah Stilettos Customer Loyalty Team (DSCLT)

add 1-866-691-4572

Email the DSCLT:

DSCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

weareheretohelp@deborahstilettos.com

Customer Service

A. Shipping and Return

• Return Instructions
• Shipping and Returns
• Frequently Asked Questions

Shipping:

Deborah Stilettos.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-5 business days.

Returns:

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience without any hassle for returns. Please just call our DSCLT line and they will walk you through the return process.

Self Service Return Instructions

With Deborah Stilettos Retail, Inc.'s 366 day return policy, the best in the industry, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

Return With Deborah Stilettos.com - It's Easy:

• You can return your purchase for up to 366 days from the purchase date.
• Products must be in the condition you received them and in the original box and/or packaging.
• Please do not send your purchase back to the manufacturer.
• Once your return is received and inspected (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account

B. Returns

1. Q: I want to return my purchase! What do I do?
   
   A: If you are not 100% satisfied with your purchase from Deborah Stilettos Retail, Inc. you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
   

   The easiest way for you to return the merchandise is to get a pre-paid label by logging in at DeborahStilettos.com

   1. Go to the website and click on My Account in the upper right hand corner.
   2. Log in to your account using your email address and password.
   3. Click on the order number of the merchandise you wish to return.
   4. Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
   5. If you would like to receive a store credit, please check the circle at the top. Otherwise, choose the second circle to receive a refund.
   6. Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click 'Return Item(s)' at the bottom of the page.
   7. The next page will feature a picture of the item and a barcode.

   8. If you do not have the original packaging, please print this page to include inside the shipping box along with your merchandise.

   9. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label."

   10. Now just print it and tape it to you shipping box with clear packing tape. Tada If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.
       
       Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box.  Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
       You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box.  To find the nearest authorized shipping location, please visit www.ups.com
       
       
2. Q: I would like to return a gift that was sent to me. How do I do that?
   
   A: Deborah Stilettos.com is very sorry that your gift did not work for you. Please call the Deborah Stilettos Customer Loyalty Team at 1-866-691-8881 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on.  You will have to provide their phone number, first and last name, or email address.  In lieu of that information, you can give them the PLU number that is on the side of the shoe box.
   
   Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the Deborah Stilettos Customer Loyalty Team at 1-866-691-8881 for assistance. To ensure availability of your desired item, please place the item into your shopping cart. If we do not have the size and color combination available, it will give you an error message.
   
   

   In order to expedite the process for you, you can create your own account on Deborah Stilettos.com. Please click on the "My Account link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.



3. Q: I printed out my label and misplaced it. How can I retrieve it again?
   
   A: We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at DeborahStilettos.com
   
   
   1. Go to the website and click on My Account in the upper right hand corner.
   2. Log in to my account using your email address and password.
   3. Choose the order number of the merchandise you wish to return.
   4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label"
   5. Your label will appear for you to print.


4. Q: How long does it take for me to get a refund?
   
   A: It may take 4-5 business days for your return to reach the Deborah Stilettos. Once it is received and inspected. usually within 72 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

C. Shoe/Brands

1. Q: How do I know my shoe size?
   
   A: If you are unsure of your shoe size, you can measure your foot . Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler Brannock device® can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts ; construct their shoes, and sizing may vary accordingly.

D. Across the Board

1. Q: I tried to check out and the item in my shopping cart disappeared, what happened?
   
   A: We are sorry that you were not able to complete your order. The selection on Deborah Stilettos.com is live and reflects what is in stock at that moment.  Placing an item in your shopping cart does not guarantee your right to purchase that item.  Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.  If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
   
   
2. Q: Do you have a catalog?
   
   A: No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be happy to help you locate it.
   
   
3. Q: The item I want is out of stock. What do I do now?
   
   A: Deborah Stilettos.com is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
   
   
4. Q: Do you do back orders?
   
   A: No. Deborah Stilettos.com does not do back orders. If an item is out of stock the Deborah Stilettos Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
   
   
5. Q: Is the item I want going to go on sale soon?
   
   A: Unfortunately, Deborah Stilettos.com does not know if an item will go on sale or be marked down until it actually happens.
   
   
6. Q: Are there Deborah Stilettos.com gift certificates and/or gift cards?
   
   A: Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you!


7. Q: My email address has changed. How do I update this information to my current account?
   
   

   A: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

   1. Visit the website and click on "My Account" in the upper right-hand corner of the page.
   2. Log in to your account by typing your previous e-mail address and password.
   3. Once logged in, click on "Edit Profile," towards the right hand side of the page.
   4. Type your new e-mail address on lines 3 and 4.
   5. Verify your "Current password" at the bottom.
   6. Click "Update Now."
   7. Your e-mail will be updated.
   
   Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Deborah Stilettos Customer Loyalty Team at 1-866-691-8881 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.
   
   
8. Q: How do I unsubscribe from any of your mailing lists?
   
   A: There are two quick and easy ways to unsubscribe from our mailing list.
   
   
   1. Call us at 1-866-691-8881 and one of our customer services representative will take care of your request over the phone.
   2. Email us at heartohelp@Deborah Stilettos.com and one of our customer services representatives will unsubscribe your email address.


9. Q: How do I use my Gift Certificate/Coupon Code/Store Credit Code?
   
   A: Follow the following instructions:
   
   
   1. Place all of the items in your shopping cart.
   2. Under the Grand Total, click on "Have a Gift Certificate or Coupon Code? Add it here"
   3. Enter the code in the new box and click "Update Grand Total"


10. Q: How can I write a review on a product?
    
    A: You can write a product review in with just 5 easy steps:
    
    
    1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
    2. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend.
    3. Then, click on the ‘Submit your Review’ button.
    4. Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.

Please visit http://www.Deborah Stilettos.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.

E. Payment Information

1. Q: What forms of payment do you accept?
   
   A: Deborah Stilettos.com currently accepts Visa, MasterCard, Discover, American Express, Bill Me Later, and PayPal for all orders.


2. Q: Is it safe to use my credit card on your site?
   
   A: Yes! Deborah Stilettos.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
   
   
   1. Review the Safe Shopping Guarantee
   2. Review the Secure Shopping


3. Q: Is it safe to use my debit card online?
   
   A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.


4. Q: Do you allow Cashier's Checks or Money Orders?
   
   A: No. At this time Deborah Stilettos.com does not accept Cashier's Checks or Money Orders.


5. Q: Do you charge sales tax on any item?
   
   A: Deborah Stilettos Retail, Inc. is required by law to collect sales tax on orders shipped to Kentucky, Nevada, New York, North Carolina and Washington. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
   
   

   Important Sales Tax Information

   We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
   
   Oklahoma
   
   For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.
   
   Colorado
   
   Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.
   
   South Dakota
   
   For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.
   
   Vermont
   
   For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.



6. Q: Do you accept international credit cards?
   
   A: Currently Deborah Stilettos.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
   
   On the checkout page, there will be a billing and shipping section. Please do the following:
   
   For the billing information
   1. Enter your street address on Address Line 1.
   2. Enter your City, County or Province, and Postal Code on Address Line 2.
   3. Enter your Country
   4. Enter AA for the state.
   5. Enter the zip code.
   
   For the shipping information
   
   
   • Please enter the correct information in the appropriate field.
   
   Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

F. Deborah Stilettos.com Store Credit

1. Q: What is Deborah Stilettos.com Store Credit and how do I get it?
   
   A: Deborah Stilettos.com Store Credit is credit received for returns that may be used to purchase future orders on the website or in one of our stores. When returning items you have the option to 'Receive Store Credit' or 'Refund my Credit Card'; if you select 'Receive Store Credit' you will receive Deborah Stilettos.com Store Credit for the amount of your return.
   
   Please keep in mind that store credit is only available once your item(s) has been returned to Deborah Stilettos Fulfillment Centers and processed.
   
   
2. Q: How do I use Deborah Stilettos.com Store Credit?
   
   A: The easiest way for you to use store credit is applying it in your shopping cart. To do this, start by being logged in your Deborah Stilettos account. Once logged in go to your shopping cart. You will find a grey button underneath the grand total. The current amount of store credit you have available will appear to the left of the button. The button will say "Apply Store Credit". After clicking on this button, your grand total will be updated. At this point you can proceed to check-out.
   
   Please know that if you do not have store credit available for use, this button will not appear in your shopping cart.
   
   
3. Q: How can I obtain the balance of my Deborah Stilettos.com Store Credit?
   
   A: Your Deborah Stilettos.com Store Credit balance is listed in the Deborah Stilettos.com Store Credit section on the My Account Page. You may also obtain your balance of Deborah Stilettos.com Store Credit by calling our Customer Loyalty Team at 1-866-691-8881.
   
   
4. Q: I lost my Deborah Stilettos.com Store Deborah Stilettos.com Credit code, how do I get it?
   
   A: You can find your Deborah Stilettos.com Store Credit code in the email you were sent when your return was received and you were given Deborah Stilettos.com Store If you lost this email or cannot find this email, you may obtain your Deborah Stilettos.com Store Credit code by calling the Deborah Stilettos Customer Loyalty Team at 1-866-691-8881 who would be more than happy to email you another copy as we're unable to provide the code by phone.

G. Paypal

1. Q: What is PayPal?
   
   A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
   
   
2. Q: How do I sign up for PayPal?
   
   A: You can sign up for a PayPal account by going to https://www.paypal.com
   
   
3. Q: How do I use a Paypal payment option?
   
   A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
   
   
4. Q: What do I do if I have questions about my PayPal account?
   
   A: You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.
   
   
5. Q: How is billing done for PayPal?
   
   A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
   
   
6. Q: When are funds transferred out of my PayPal account for my order?
   
   A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
   
   
7. Q: Are there any shipping restrictions when using PayPal to place my order?
   
   A: Please be advised that PayPal orders may be shipped "signature required" in accordance with PayPal policies and procedure

H. Technology

1. Q: What are cookies? Do I need to enable cookies on my browser?
   
   A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
   
   You need to enable cookies on your browser to enjoy all the shopping features on Deborah Stilettos.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
   
   
2. Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
   
   A: Please double check the credit card number and expiration date on your card. Also, please be aware that Deborah Stilettos.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

I. About

1. Q: How do I know it is safe to shop with you?
   
   A: Deborah Stilettos.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
   
   
2. Q: Are there any benefits to having an account with you?
   
   A: With your Deborah Stilettos.com account, you will have access to the following information:
   
   
   1. Your Account Information
   2. Your Order History
   3. Process a Return
   4. Your Wish List
   5. Your Email Subscriptions
   6. Your Coupons and Gift Certificates
      
      
3. Q: Is there a way I can learn more about the Deborah Stilettos?
   
   A: See About Us
   
   
4. Q: What is your shipping and return policies?
   
   A:  Unlike many other web sites that have special rules and lots of fine print, Deborah Stilettos.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions.
   
   We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 366 day return policy, there are no special catches or exceptions.
   
   For assistance with your return or exchange, please call the Deborah Stilettos Customer Loyalty Team at 1-866-691-8881
   
   
   1. Deborah Stilettos.com Shipping and Return Policies
   2. (Self Service) Return Instructions


5. Q: How can I get assistance if I need it?
   
   A: Two Quick and Easy Solutions - We're Here to Help You!

Call the Deborah Stilettos Customer Loyalty Team (DSCLT):

1-866-691-8881

Email the DSCLT:

CSLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

heartohelp@DeborahStilettos.com

Prefer to order by Phone or Fax? The Deborah Stilettos Customer Loyalty Team (DSCLT) is happy to help!

Call DSCLT 1-866-691-8881